Refund Policy

60-Day Universal Return Eligibility

We provide a 60-day return service for all eligible products purchased on our platform, offering users a long enough cycle to inspect, test and use products. The return period takes effect immediately after customers sign for and receive the packages. All return applications must be submitted within the valid 60-day period, and any overdue applications will not be accepted. To qualify for a successful return, all returned items must be kept in original condition, with unopened packaging, complete accessories, intact labels and no artificial damage, dirt or obvious use traces. Products damaged by improper personal operation, private disassembly, accidental collision or long-term use will not be applicable for free return service.

5-10 Days Refund Processing Timeframe

After we receive and inspect the returned products and confirm that they fully comply with return specifications, we will complete the official refund processing within 5 to 10 working days. Working days exclude weekends and official statutory holidays. All refunds will be returned to the original payment channel used by customers when placing orders. The specific arrival time of funds is subject to the processing rules of payment institutions and banks, which is beyond our direct control. We will strictly follow the fixed processing cycle to promote refund procedures, never delay or deduct legitimate refunds without valid reasons, and ensure that every eligible user can receive the refund within the specified time.

Unified USD Settlement for All Refunds

To standardize global transaction rules and unify user service standards, all return and refund transactions on our platform are settled uniformly in USD. Regardless of the local currency used by customers during payment settlement, the final refund amount will be converted and calculated in US dollars according to the real-time exchange rate at the time of order payment. Exchange rate differences caused by international exchange rate fluctuations during the transaction and refund period shall follow unified industry rules. All refund records are transparent and traceable, ensuring fairness and standardization for every global user.

Special Return Restrictions and Exceptions

Customized products, personalized tailored items and special clearance products are not eligible for unconditional returns. For products with confirmed quality defects, production errors or delivery mistakes on our side, users can still apply for returns within the valid 60-day period, and we will bear the corresponding processing costs. All return and refund results are subject to the official inspection and verification results of our professional after-sales team, ensuring standardized and fair handling of every after-sales case.